If you use Tringy
Delete your whole workspace
Email privacy@tringy.ai from the workspace owner's email address with the subject “Delete my Tringy data” and your workspace name. We confirm by email within 7 days, close the workspace, and delete its data within 30 days.
Disconnect a channel
- Go to Settings → Channels in the Tringy app.
- Choose the channel (WhatsApp, Instagram, Facebook Messenger, Telegram or Gmail) and select Disconnect. We delete the access token straight away and stop receiving messages from it.
- To also delete the conversations we received from that channel, email privacy@tringy.ai. We delete them within 30 days.
Removing Tringy from Facebook or Instagram
You can also remove Tringy's access from Meta's side: on Facebook go to Settings & privacy → Settings → Business integrations, or on Instagram go to Settings → Website permissions → Apps and websites, find Tringy and select Remove. This stops Tringy's access at once. To also delete the messages we already received, email us as above.
If you messaged a business
If you chatted with a shop, salon, clinic or other business that uses Tringy, that business controls your conversation and contact details. Ask the business to delete them. If you can't reach them, or they don't respond, email privacy@tringy.ai with the business's name and the phone number or handle you used, and we'll help.
What gets deleted
- Account details, contacts, conversations, media files, orders, bookings, bot flows and channel tokens.
- Copies in our backups are removed within a further 60 days.
- We keep invoices and billing records where Indian tax law requires it (up to 8 years), and nothing else.
See our Privacy Policy for more on how we handle data.