Terms of Service

Effective 17 October 2026 · Applies to tringy.ai and app.tringy.ai

In plain words: Tringy is a tool for running your business's customer chats. You own your data and your customers' data; we look after it. You pay for the plan you choose and can cancel any time. You must follow WhatsApp's and Instagram's rules, and message only people who want to hear from you.

The agreement

These Terms of Service (“Terms”) are an agreement between [Registered business name], a [sole proprietorship / LLP] with its address at [Registered address, City, State, PIN] (“Tringy”, “we”, “us”), and the business or person that creates a Tringy account (“you”). By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you accept on behalf of a business, you confirm you have the authority to bind it.

This document is an electronic record under the Information Technology Act, 2000 and does not require a physical or digital signature.

Your account

  • You must be at least 18 and use Tringy for a business, trade or profession, not personal or household use.
  • Give accurate sign-up details and keep them up to date.
  • Keep passwords secret. You are responsible for everything done under your account, including by staff you invite.
  • Tell us at once at support@tringy.ai if you suspect unauthorised access.

The Service

Tringy provides a shared inbox for WhatsApp, Instagram, Telegram and other channels, plus tools for orders, bookings, invoices, payment links, udhar (credit) tracking, broadcasts, bot flows, analytics and AI assistance (the “Service”). Features available to you depend on your plan, as listed on our pricing page. Features marked “beta” or “coming soon” may change or be withdrawn.

Trial, plans & billing

  • Free trial. New workspaces get a 14-day free trial. No card is needed. At the end of the trial, choose a plan or your workspace pauses; we keep its data for 30 days before deleting it.
  • Plans. Plans are billed monthly or yearly in advance, in Indian Rupees. Prices on our website exclude GST, which is added at the applicable rate.
  • Renewal. Paid plans renew automatically at the end of each billing period until you cancel. You can cancel any time by emailing us; you keep access until the end of the period you've paid for.
  • Limits. Each plan includes limits on agents and conversations. If you go over, we'll ask you to upgrade; we won't charge overage without telling you first.
  • Price changes. We give at least 30 days' notice of price changes, which apply from your next renewal.
  • Late payment. If a renewal payment fails, we'll remind you and may pause the workspace after 7 days. No data is deleted while paused for up to 30 days.
  • Channel fees. Meta charges WhatsApp conversation fees directly to your WhatsApp Business account. Tringy adds no markup to those fees.
  • Refunds are covered by our Cancellation & Refund Policy.

Channel rules & third parties

Tringy connects to services we don't control, including WhatsApp, Instagram and Messenger (Meta), Telegram, Gmail (Google) and Razorpay. When you connect one, you also agree to that provider's terms, including the WhatsApp Business Policy and Commerce Policy. Those providers may limit, suspend or change their services, approve or reject message templates, or charge fees. We aren't responsible for their decisions, but we'll help you where we can.

Acceptable use

You must not use Tringy to:

  • message people who haven't opted in, or keep messaging people who ask you to stop;
  • send spam, misleading offers, phishing, or messages that break the Telecom Commercial Communications Customer Preference Regulations or any channel's rules;
  • sell goods or services that are illegal in India or banned by the WhatsApp Commerce Policy, such as drugs, weapons, gambling, or adult content;
  • collect sensitive data such as card numbers, passwords or Aadhaar numbers in chat;
  • harass, threaten or discriminate against anyone, including when recovering udhar or other dues;
  • infringe anyone's intellectual property or privacy;
  • upload malware, probe or overload our systems, or get around plan limits or security;
  • resell or white-label Tringy without a written agreement with us.

We may remove content or suspend accounts that break these rules, and report illegal activity to the authorities.

Your data

  • You own everything you and your customers put into Tringy (“Your Data”). You give us permission to host, process and transmit it only as needed to provide and improve the Service and as our Privacy Policy describes.
  • For your customers' personal data, you are the Data Fiduciary and we are your Data Processor under the Digital Personal Data Protection Act, 2023. You are responsible for having consent or another lawful basis, and for responding to your customers' requests.
  • You can export your contacts, orders, invoices and conversations at any time while your account is active.
  • We may use aggregated, de-identified data that can't identify you or any person to measure and improve the Service.

AI output

AI features draft replies, detect intent, pre-fill orders and invoices, and summarise conversations. AI can be wrong. Review AI output before you rely on it, especially amounts, dates and anything sent to a customer. You are responsible for messages sent from your account, including ones you configure an automation to send.

Payments you collect

Payment links and deposits are processed by Razorpay under your own Razorpay account and its terms. Tringy is not a payment aggregator, does not hold your funds, and is not a party to sales between you and your customers. You are responsible for your products, pricing, delivery, taxes, invoices and refunds to your customers. Udhar records are your own bookkeeping; Tringy does not lend money or provide credit.

Intellectual property

Tringy, its software, design and brand belong to us and our licensors. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback, we may use it without obligation to you.

Availability & changes

We work to keep Tringy available around the clock, but there may be downtime for maintenance or reasons outside our control, including outages at Meta, Telegram, Google or Razorpay. We may improve or change the Service; if we remove a major paid feature, we'll give you 30 days' notice and you may cancel and get a pro-rata refund for the unused period.

Suspension & termination

  • You can close your account any time by writing to us.
  • We may suspend or close your account if you seriously or repeatedly break these Terms, if a channel provider requires it, or if the law requires it. Where possible we'll warn you first and give you a chance to fix the problem.
  • After closure, you have 30 days to export Your Data. We then delete it as described in the Privacy Policy.

Disclaimers

Apart from what these Terms expressly say, the Service is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we don't promise any particular business results.

Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data, even if warned of them. Our total liability for all claims about the Service is limited to the fees you paid us in the 12 months before the claim. These limits don't apply to liability that can't legally be limited, such as for fraud.

Indemnity

You agree to compensate us for reasonable losses and legal costs arising from third-party claims caused by your breach of these Terms, your messages or content, or your dealings with your customers.

Governing law & disputes

These Terms are governed by the laws of India. Please contact us first; most issues can be solved quickly. If a dispute isn't resolved within 30 days, the courts at [City], India will have exclusive jurisdiction.

General

  • We may update these Terms. For material changes we'll email account owners at least 15 days in advance. Continuing to use Tringy after that means you accept the new Terms.
  • You may not transfer your account without our consent. We may transfer these Terms as part of a merger or sale of our business.
  • If any part of these Terms is unenforceable, the rest still applies. Not enforcing a right isn't a waiver of it.
  • Neither party is liable for delays caused by events beyond its reasonable control.
  • Questions? Write to support@tringy.ai or see our Contact page.